Pay
a visit to Three Ireland’s website, and you’ll see they’ve recognised exactly
what their customers need at this difficult time. A straightforward commitment
to help.
And in contrast to a brand that’s otherwise rich with entertaining content and
promotions, Three delivers its message via a simple paragraph, written
sincerely, addressing its customers’ current needs.
“We know our network is vital to keeping you
connected with loved ones and work during this time and we’re ready for the
higher number of calls and data usage coming our way. We’ve removed the 60GB
data limit from our All You Can Eat Data service and access to HSE.ie, Gov.ie
as well as healthcare and educational resource websites identified by the
Government will not use your data allowance. All calls to the HSE’s COVID-19
helpline are now also free.”
Three go on to say they have measures in place to help customers affected
financially by the crisis, with a case-by-case approach, and a promise to
maintain services for those who are stretched.
It’s a real challenge for brands, knowing how to behave at a time like this –
but Three Ireland are responding in an understanding, generous and helpful way,
putting the customer first. Which is what Three is well known for in Ireland.